To promote a positive service culture, customer service professionals should always ________.
A. use "they" language when dealing with customers
B. be well versed in the many facets of their organization and its operation, related industry topics, and the competition
C. view vendors and suppliers as salespeople whose only purpose is to serve them
D. focus on taking a one-time service or sales opportunity approach instead of developing an ongoing relationship with customers
Answer: B
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The cash surrender value of the insurance policy on the corporation's president would be presented on the balance sheet as
A) cash. B) marketable securities. C) long-term investment. D) prepaid expense.
Choose the correct word or words in parentheses. If John (was, were) coming, he'd be here by now
Easton Company makes and sells scooters. Easton incurred the following costs in its most recent fiscal year: Cost Items Appearing on the Income StatementMaterials cost ($10 per unit)Depreciation on manufacturing equipmentCompany president's salarySalaries of administrative personnelLabor cost ($4 per unit)Research and development costsAdvertising costs (150,000 per year)Real estate taxes on factoryShipping and handling ($0.15 per unit)Inspection costsEaston can currently purchase the scooters it makes from another company. If the company purchases the scooters, Easton would still continue to use its own logo, sales staff, and advertising programs. Which of the following costs would be classified as a unit-level cost?
A. Real estate taxes on factory B. Materials cost C. Company president's salary D. Depreciation on manufacturing equipment
Outsourcing allows a firm to shed functions it does not perform well.
Answer the following statement true (T) or false (F)