As a general rule, communicate directly rather than send a piece of paper, an e-mail, or voicemail in all of the following EXCEPT:

A) when you want to observe behavior
B) when you need to negotiate
C) when hostility may exist
D) when you have to explain ideas


Ans: A

Social Work & Human Services

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Complete this statement regarding the degree of co-occurrence between substance use and mental disorders. _______________ people with a severe mental illness will have a substance abuse disorder at some point in their lives

a) One out of every two b) Three out of every four c) One out of every five d) Two out of every five

Social Work & Human Services

Most coalitional work has open as well as hidden agendas that require real strategic savvy on the part of the coalition's membership.

Answer the following statement true (T) or false (F)

Social Work & Human Services

The PRIMARY ethical research issue raised by the Milgram study was

a. the willingness of people to harm others when “following orders” required it. b. the administering of electrical shocks. c. the effects of the methods on the experimental subjects. d. the effects of the methods on the learner. e. the examination of obedience as a topic for study.

Social Work & Human Services

Rationalization is

A) ?attributing to others our own unacceptable desires and impulses. B) ?redirecting emotional, usually hostile, impulses from the real object to a substitute person or object. C) ?behaving in a manner contrary to one's real feelings. D) ?manufacturing a false, but "good," excuse to justify unacceptable behavior.

Social Work & Human Services