The backbone of the process of identifying, studying, and implementing best practices is
A. benchmarking.
B. the innovative application of TQM techniques.
C. a corporate culture that has a core value of operating excellence.
D. Six Sigma quality control techniques.
E. business process reengineering.
Answer: A
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Of the following, a company would be most likely to rely on ________ to lower its costs and focus its resources on core competencies
A) brand stretching B) price wars C) bundling D) brand valuation E) outsourcing
______ is the process that involves everyone in an organization focusing on the customer to continually improve product value.
a. Quality assurance b. Quality control c. Total quality management d. Statistical quality control
Which type of audit has the broadest scope and may involve a complete analysis of the taxpayer's accounting records?
A. Field examination B. Correspondence examination C. Office examination D. All of the above
A method for conducting risk factor identification that consolidates the judgments of isolated anonymous respondents is:
A) A brainstorming meeting. B) The Delphi method. C) Past history. D) Multiple assessments.