On a service blueprint, the line that delineates between the activities that the customer sees and those not seen by customers is called the?
a. Line of demarcation
b. Line of separation
c. Line of delineation
d. Line of visibility
d. Line of visibility
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At Acme Global, customer service is a top priority. However, Michael’s latest performance appraisal focused exclusively on his poor critical thinking skills and his lack of knowledge of the company’s technology. What aspect of good performance appraisals does Michael’s appraisal appear to be missing?
A. validity B. a basis in mission and objectives C. acceptability D. feasibility
Pioneering involves creating new ways to solve old problems or meeting customers' needs in a unique new way.
Answer the following statement true (T) or false (F)
There are times when marketers forget that marketing is not just a department, and they fail to market the dashboard to ________.
A. suppliers B. the accounting group C. customers D. the finance group E. key stakeholders
Kelly is running is her first marathon, and wants to make sure she has proper shoes to train in. She has created a list of running shoe brands that she will evaluate before making her purchase. This list is referred to as a(n):
A. recommended set B. essential set C. informative criteria D. evoked set E. evaluative criteria