________ theory of motivation states that people cognitively evaluate potential behaviours in relation to rewards offered in exchange.
A. Two-factor
B. Equity
C. Expectancy
D. Agency
E. Reinforcement
Answer: C
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Which of the following is a good strategy for effectively handling demanding customers?
A. Avoid addressing the customer using his or her name. B. Accommodate every wish of the customer. C. Retaliate verbally when the customer becomes unreasonable. D. Be professional and respect the customer.
The choice to focus on the pleasant aspects of our work, rather than the unpleasant depends on:
a. freedom to choose work b. freedom to choose thoughts c. freedom to choose work and thoughts d. freedom to choose boss
All of the following are mentioned in the text as types of critical analysis to assist managers with their decision-making process except
a. Stakeholder analysis b. Rights-based analysis c. Government-based analysis d. Duty-based analysis
A company may need to trade-off between ______.
a. transportation costs and responsiveness to its customers b. transportation costs and compliance with government regulations c. government regulations and responsiveness to its customers d. responsiveness to its customers and ISO standards