Answer the following statements true (T) or false (F)
1. An appropriate strategy for most negative messages is the indirect one.
2. With the indirect strategy, the message begins with a buffer.
3. Negative news should be stated in the middle of the body paragraph of an indirect
message.
4. Although a claim letter deals with something negative, it should be written directly.
1. TRUE
2. TRUE
3. TRUE
4. TRUE
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Ogden and Richards create the ______ to illustrate the relationships among words, things, and thoughts.
Fill in the blank(s) with the appropriate word(s).
Which of the following is not presented in an income statement?
a. Revenues b. Expenses c. Net income d. Dividends
As an organization moves to decentralize its operations, an effective reporting system will have ____ when the organization was centralized
a. about the same importance as b. less importance than c. more importance than d. a level of importance that depends on organizational size as compared to
The margin of safety is:
a. the amount by which sales can be decreased before losses occur. b. the amount by which sales should be increased before generating profit. c. the difference between sales and the target profit. d. the same as gross margin. e. None of the answers are correct.