As Warren concluded his meeting with Christina, he said, "Congratulations, I know you're going to be glad you decided to use our service. There is no finer service available in New York City. Now let us make sure we get off to a great start! I will be here next Thursday to begin work." The immediate purpose of this dialogue was to:
A. have Christina agree to a larger order before he leaves.
B. avoid an awkward silence while Warren gathered his things before leaving.
C. reduce postpurchase dissonance.
D. get names of other prospects from Christina.
E. enhance his ability to manipulate Christina in the future.
Answer: C
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