What is a popular measurement scale for service quality that compares service expectations with service performance?
A) COQ
B) SPC
C) KAIZEN
D) SERVQUAL
E) TQM
D
You might also like to view...
Which of the following statements regarding the calculation of the lessee's depreciation expense for a capital lease is true?
A) The bargain purchase option price is deducted from the original cost capitalized, and the difference is allocated over the estimated economic life of the asset. B) The guaranteed residual value is deducted from the original cost capitalized, and the difference is allocated over the estimated economic life of the asset. C) The unguaranteed residual value is deducted from the original cost capitalized, and the difference is allocated over the term of the lease. D) The guaranteed residual value is deducted from the original cost capitalized, and the difference is allocated over the term of the lease.
Product development cycle time is ______.
A. the time it takes to conceptualize, produce, and deliver a product or service B. the time it takes to receive supplies from the time these are ordered C. the time it takes to deliver a product or service D. the time it takes to manufacture a product or service
Which of the following techniques is most effective when an interviewer asks, Why do you want to work for us?
A) ?Briefly summarize current employment problems requiring you to change employers. B) ?Show what you know about the interviewer's company and demonstrate how your goals match its point of view. C) ?Explain that as a recent graduate you want to work for any company needing an employee with your skills and background. D) ?Simply tell the truth about your reasons for seeking this job; for example, you are unemployed, you need more pay or better benefits, or you just graduated.
"Attachment" occurs when a secured party gives value, the debtor has acquired rights in the collateral, and:
a. the debtor has completed his obligation to pay. b. the collateral is delivered to the borrower. c. the debtor and secured party have an agreement. d. All of these.