Which is true about outsourcing service desk services?
A. Companies are now realizing that when they outsource certain services that they do not outsource their customers and must rigorously measure and manage their supplier's performance.
B. The main reason that companies outsource some or all services is because they are unwilling to make the capital investments required to deliver competitive service desk services.
C. One of the important aspects of the HDI's 2012 Practices and Salary Survey Report is that outsourcing really is an "all or nothing" business strategy and can be considered a permanent strategy.
D. According to HDI's 2012 Practices and Salary Survey Report, only 10 percent of companies do not outsource services at all and have no plans to outsource.
Answer: A
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Which of the following statements is not true regarding the use of a judgmental approach by auditors in determining whether a misstatement is clearly trivial?
a. The determination is based on past auditor experience. b. The determination is usually not very defensible to third-party users. c. The determination is usually not very defensible to regulators. d. The determination uses percentages for the likelihood of misstatement.
Unearned revenues refer to a(n):
A. Asset that will be used over time. B. Expense incurred because a customer has paid in advance. C. Liability that is settled in the future when a company delivers its products or services. D. Decrease in an asset. E. Increase in assets as a result of delivering products or services to a customer.
Which of the following is NOT a recommended purpose of performance review interviews?
A. set goals B. evaluate past performance C. identify training needs D. all of these are recommended purposes
Which of the following reports can be used to track problems and evaluate MRP system performance?
A. performance control reports B. exception reports C. MRP execution reports D. MRP planning reports