A(n) _____ is included in service provider publications and advertisements
a. artifact
b. service-encounter design
c. explicit service guarantee
d. service-upset clause
C
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If a company overstates its ending inventory for the current year, what are the effects on cost of goods sold and net income for the current year? Effect on Cost of Goods Sold Effect on Net Income
a. Understated Overstated b. Overstated No effect c. Understated Understated d. Overstated Overstated
Which of the following is a characteristic of Total Quality Management (TQM)?
a. Decision making power is centrally controlled. b. Functional or departmental boundaries are minimized. c. Cross-disciplinary teams are dismantled. d. Teams perform narrowly focused tasks.
Which sentence is expressed correctly?
A) Since September 11 2001, the United States has taken a more proactive approach in fighting terrorism. B) Since September 11, 2001 the United States has taken a more proactive approach in fighting terrorism. C) Since September 11, 2001, the United States has taken a more proactive approach in fighting terrorism.
Which of the following is used for long-term purchases on multiple dates over a period of time?
a. blanket purchase order b. standard purchase order c. planned purchase order d. electronic purchase order