What is the difference between the evaluating and resolving steps in the process of listening?

What will be an ideal response?


Evaluating is the process of judging the speaker's reliability and the quality and consistency of her or his information, while resolving is deciding what to do with the information you have received.

Communication & Mass Media

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In many organizations, a person who holds coercive power also holds reward power

Indicate whether the statement is true or false.

Communication & Mass Media

According to Knapp and Vangelisti's stages of relationship development, __________ is the first stage leading to relational termination, when individuals begin to increase their interpersonal distance from each other

Fill in the blanks with correct word

Communication & Mass Media

Answer the following statements true (T) or false (F)

1. A speech about the sequential steps involved in assembling a personal computer would likely be organized using the time order pattern. 2. Parallel structure of your main points is a requirement. 3. Narrative order organizes the main points of your speech through a story or series of stories. 4. Unlike main points, subpoints should not be in complete sentences. 5. “To illustrate” or “for example” are examples of signposts.

Communication & Mass Media

During a department meeting, Antonio's boss was discussing the new software that will be implemented in the department. Antonio was daydreaming about his upcoming vacation. We can assume that his boss's message was distorted by __________ noise

a) physical b) psychological c) semantic d) physiological

Communication & Mass Media