When considering the audience for a speech, you must be mindful of
A) how good the person speaking before you will be.
B) their interests, needs, and values.
C) their likes and dislikes.
D) your appearance, so they will pay attention to you.
Answer: B
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Many countries tried to stem the tide of American movie domination by deregulating their television industries, which, in turn, financed their movies
Indicate whether this statement is true or false.
Instead of saying to a customer: "I really do not think there is any way to fix this now that you have waited so long." One could improve client relations by saying:
A. "I have never dealt with a problem like this and I doubt anyone can help." B. "Sometimes as time goes on the problem can be a little harder to fix, but I am sure if we work together we can find a solution." C. "There is nothing that anyone can do, but thanks for coming in and trying." D. "You can't expect a company to help a customer who isn't timely."
As a result of the downsizing of organization in the late 20th century,
A) many corporations downscaled or eliminated their public relations departments B) new opportunities were created for public relations agencies and consultants C) the demand for public relations counsel decreased D) A and B E) A and C
The __________ conflict management style is characterized by the use of other-oriented strategies in order to achieve a positive solution for all involved.
A. collaboration B. accommodation C. compromise D. avoidance