A(n) ______ is a principal's clear signal to be bound to the otherwise unauthorized agreement
a. implied ratification
b. real ratification
c. delayed ratification d. express ratification e. explicit ratification
d
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______ skills consist of the job-specific knowledge needed to perform well in a specialized field.
A. Technical B. Action C. Conceptual D. Physical E. Human
Which company is mentioned in the text as a pioneering of the production line approach to delivering on-site service?
A. Prudential Insurance Company B. McDonald's Corporation C. Southwest Airlines D. Ritz-Carlton Hotel Company E. Citibank
If sales and expenses both rise by $100,000, profit margin will
a. decrease and asset turnover will decrease. b. increase and asset turnover will decrease. c. decrease and asset turnover will increase. d. increase and asset turnover will increase.
Which of the following is true with regard to trust propensity?
A. Trust propensity refers to the use of track records and rational assessments in making decisions. B. Trust propensity is a product of both nature and nurture. C. Low trust propensity is ideal as it prevents us from trusting others who are not trustworthy. D. Trust propensity is most likely to be seen in people who display cognition-based trust. E. The importance of trust propensity is seen in interactions with family and friends.