The knowledge gap refers to the difference between ______.

A. what consumers actually expect from a service compared with what the provider thinks the consumers expect
B. what consumers actually expect from a service compared with what consumers actually receive from the provider
C. what consumers paid for a service compared with the value the consumers receive
D. what it cost producers to provide a service compared with the value the consumers receive


A. what consumers actually expect from a service compared with what the provider thinks the consumers expect

Business

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The effect of a retained earnings appropriation is to

a. divide the retained earnings into two categories. b. increase cash and other assets. c. allow the corporation to use its assets for dividends. d. increase the number of shares of stock available.

Business

Which of the following is true for retailing?

A) Manufacturers are not considered to be retailers as they are engaged in producing the product. B) Vending machines are considered to be retailing only if they are located within stores. C) Retailing deals only with goods; it does not include services. D) Selling from a consumer's home is direct selling, but not retailing. E) Wholesalers are only considered to be retailers if they are selling to final consumers.

Business

The direct materials standards for the main product of Duchess Company are 8 grams of direct materials per product at a cost of $3 per gram. During April, 974 grams of direct materials were used to produce 120 products at a direct materials cost of $2,900 . The direct materials quantity variance for April was

a. $72 (U). b. $92 (U). c. $42 (U). d. $112 (F).

Business

Scores on a recent national statistics exam were normally distributed with a mean of 80 and a standard deviation of 8. a.What is the probability that a randomly selected exam will have a score of at least 71?b.What percentage of exams will have scores between 89 and 92?c.If the top 2.5% of test scores receive merit awards, what is the lowest score eligible for an award?

What will be an ideal response?

Business