Both union and management benefit if the number of grievances can be reduced. What is one way management might accomplish this?
A. Eliminating the grievance procedure
B. Streamlining the grievance procedure
C. Adding steps to the grievance procedure
D. Meeting and dealing informally with union representatives over potential grievances
Hint: Review page 312 of Fire Service Personnel Management, 3rd Edition.
D
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The medical record is a legal document, a ________ record, and a tool used to communicate between staff members to deliver services to the patient
a. temporary b. impermanent c. permanent d. short-term
An example of a drug that is applied topically but is intended for systemic absorption into the body is
A) hydrocortisone B) nitroglycerin C) benzocaine D) diphenhydramine
Which of the following is the specimen of choice for testing acid-base balance and respiratory status of a patient?
A) arterial blood B) venous blood C) capillary blood D) heparinized plasma
Correct use of PPE means that people with long hair should pull it up under a cap so:
a. Hair does not change color when exposed to chemicals. b. Their identity is protected. c. No hair is exposed. d. All pharmacy technicians maintain a consistent appearance.