List and briefly describe the elements of four typical types of accounts
What will be an ideal response?
* Apologies include admission that a failure event occurred, acceptance of responsibility, and
expression of regret.
* Excuses include admission that the failure event occurred, coupled with a contention that
nothing could have been done to prevent the failure; that it was due to unforeseen circumstances.
* Justifications involve accepting responsibility for the event but redefining the event as not a
failure.
* Denials are statements that the failure event never took place.
* Absence of an account or silence involves ignoring the reproaches or refusing to address them.
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It's a good idea to estimate how long you will be able to hold your audience's attention, and adapt your presentation accordingly
Indicate whether the statement is true or false.
Most instructors suggest creating your introduction and
conclusion before you create the body of the speech. Indicate whether the statement is true or false
Identify the seven key elements needed for a plaintiff to win a libel suit.
What will be an ideal response?
_____ models of communication reveal that communication is an ongoing process and each communicator is a sender and receiver at the same time
a. Linear b. Nonlinear c. Interactive d. Transactional