Which of the following is a nondefensive response to the criticism, “You’ve really messed up that account now”?
a. “Tell me what, in your mind, I did that upset you.”
b. “Not taking Mr. Kimble to dinner endangers the account?”
c. “So you’re upset that the account may be lost?”
d. “Losing that account might really hurt our department?”
e. All of these answers are correct to respond nondefensively to that criticism.
Answer: e
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