Which of the following statements best defines customer satisfaction?
A. It refers to a term that is used to describe how well an organization is doing in providing products and services that meet or exceed a customer's needs and expectations.
B. It refers to the process of a customer switching between products or companies, often simply to get a better price, contract, rebate, or warranty.
C. It refers to a five-step process for creating contingency or backup plans to better serve customers when problems arise or things do not go as expected.
D. It refers to any formula used to calculate the cost of acquiring a new customer or replacing a current one.
Answer: A
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What is a reference group? Describe three different types of reference groups that can have an impact on a consumer's purchasing behavior
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Crestfield leases office space for $6000 per month. On January 3, the company incurs $38,000 to improve the leased office space. These improvements are expected to yield benefits for 5 years. Crestfield has 2 years remaining on its lease. What journal entry would be needed to record the expense for the first year related to the improvements?
A. Debit Amortization Expense $19,000; credit Accumulated Amortization $19,000. B. Debit Depletion Expense $38,000; credit Accumulated Depletion $38,000. C. Debit Depletion Expense $19,000; credit Accumulated Depletion $19,000. D. Debit Amortization Expense $7600; credit Accumulated Amortization $7600. E. Debit Depreciation Expense $7600; credit Accumulated Depreciation $7600.
Ginger is a self-employed driver finding rides via a few different platform companies such as Lyft. She is single and claims the $12,000 standard deduction. For 2019, her income from driving is $67,000 and she has no other income. Ginger’s QBI deduction for 2019 is $13,400.
Answer the following statement true (T) or false (F)
Jane is a partner at Smithstone LLP. Smithstone maintains a profit-sharing Keogh plan for its partners and employees. Determine the maximum deductible contribution Jane can make to the plan in each of the following situations: a.Jane's net self-employment income is $80,000.b.Jane's net self-employment income is $300,000.
What will be an ideal response?