Explain this statement: A primary benefit of the balanced scorecard is that it complements financial indicators with operational measures of customer satisfaction, internal processes, and the innovation and improvement activities of the organization.
What will be an ideal response?
A balanced scorecard provides top managers with a fast but comprehensive view of the business. In a nutshell, it includes financial measures that reflect the results of actions already taken, but it complements these indicators with measures of customer satisfaction, internal processes, and the innovation and improvement activities of the organization (operational measures that drive future financial performance).
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Discuss why corporate social responsibility ought to influence managerial thinking and strategic decision making.
What will be an ideal response?
The textbook makes the argument that ______.
A. the study of followership is less important than the study of leadership B. the study of followership is just as important as the study of leadership C. the study of followership is a 21st Century fad that will soon end D. the study of followership is more important than the study of leadership
Negative feedback ______.
A. helps organizations respond to customers or clients more effectively B. offers a basis for corrective action to be planned and taken C. A and B D. neither A nor B
The Restatement adopts the majority American rule and provides that, where there are successive assignments of the same right, the first assignee in point of time prevails
Indicate whether the statement is true or false