Dwight is a very aggressive person, with little tact and no qualms about telling people what he thinks of their ideas. He has been very critical of coworkers in support positions on his account, as he has little patience for errors or delays. He has been very successful in his position in sales because he uses humor to put people at ease. He is now working under a director who has urged him to work on his aggressive tactics after receiving complaints from coworkers. Given what you have learned about assertive communication, provide Dwight with three strategies to replace his aggressive communication style with a more assertive one.
What will be an ideal response?
Answers will vary.
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