In a short essay, describe the importance of customers to the manager's job.
What will be an ideal response?
Organizations need customers. Without them, most organizations would cease to exist. Yet, focusing on the customer has long been thought to be the responsibility of marketing types. However, employee attitudes and behaviors play a big role in customer satisfaction. Managers are recognizing that delivering consistent high-quality customer service is essential for survival and success in today's competitive environment and that employees are an important part of that equation. Managers must create a customer-responsive organization where employees are friendly and courteous, accessible, knowledgeable, prompt in responding to customer needs, and willing to do what's necessary to please the customer.
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The production schedule is
a. the expected demand for the firm's finished goods for a given year b. the formal plan and authority to begin production c. a description of the type and quantity of raw materials and subassemblies used to produce a single unit of finished product d. the sequence of operations during manufacturing
Michael stayed late at work to complete a project. As a result, the boss praised his work ethic in front of the entire team. Afterward, the other members of the team started staying past quitting time to complete their projects. What the team members experienced was ______.
A. classical conditioning B. operant conditioning C. social learning D. positive reinforcement
The accounts receivable turnover and inventory turnover ratios are used to analyze
A) long-term debt-paying ability. B) profitability. C) liquidity. D) leverage.
The income statement and a partial balance sheet of Hart Alloy Company for the year ended December 31, 2017 is presented below
Prepare the operating activities section of the statement of cash flows using the direct method. Accrued Liabilities relate to miscellaneous operating expenses. Hart Alloy Company Income Statement For the Year Ended December 31, 2017 Sales Revenues $1,500,000 Cost of Goods Sold 1,170,000 Gross Profit $330,000 Operating Expenses: Salaries Expense $210,000 Depreciation Expense 60,000 Miscellaneous Expenses 30,000 300,000 Net Income $30,000 Hart Alloy Company Partial Balance Sheet 2017 2016 Cash $240,000 $195,000 Accounts Receivable (net) 150,000 150,000 Inventories 306,000 258,000 Accrued Liabilities 13,500 15,000 Accounts Payable Merchandise Inventory) 174,000 153,000 Salaries Payable 22,500 18,000 What will be an ideal response