Using _____ helps subordinate the refusal in a bad-news message.?
A) the active voice?
B) ?specific terms
C) ?the deductive sequence
D) ?abstract nouns
D
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The "second life cycle" of a recovered customer has the following advantage(s):
A) the customer may feel flattered by your efforts to win him or her back. B) the company is likely to have data about the customer's likes and dislikes. C) the customer is already familiar with your products. D) All of the above.
Which of the following observations concerning occupational fraud is NOT true?
a. It is clandestine. b. It is committed for the purpose of direct or indirect financial benefit to the employee. c. It usually involves two or more employees. d. It costs the employing organization assets, revenues, or reserves.
Product packaging, such as the Pringles cylindrical package, is one example of the product's ________.
A. renewable resources B. technology C. communication benefits D. functional benefits E. convenience
When determining an appropriate location for each department within an organization, little or no consideration should be given to the flow of work between departments
Indicate whether the statement is true or false.