If a business fails to deliver acceptable or expected levels of serviceability and appearance, an advantage in other dimensions of product performance will not matter
Indicate whether the statement is true or false
FALSE
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Answer the following statements true (T) or false (F)
1. Participants in face-to-face teams have more difficulty building trust than those in virtual teams. 2. One way to encourage cooperation is to emphasize individual rewards. 3. The Abilene paradox is an example of a problem of too much cooperation. 4. Intergroup competition can only enhance group performance.
In a SWOT analysis, current and potential external factors that may challenge the firm's short- and long-term performance are referred to as
A. opportunities. B. obstacles. C. weaknesses. D. hazards. E. threats.
_______________ are plans consisting of specific steps to address problems and create solutions in order to implement change in some facet of an organization, with the overall goal of improving the entire organization.
a. Organizational development interventions b. Organizational sensitivity training c. Organizational intergroup development d. Organizational process consultation
Which of the following is FALSE about service environment, typically not encountered in manufacturing environment?
a. It is not possible to store or inventory services. b. Services are not difficult to schedule because they are not typically labor intensive. c. The fluctuating demand for services and the need to customize services for individual customers makes scheduling services more difficult. d. Service schedules are constrained by legal requirements and union contracts.