What can be described as a summary of what has been accomplished in the past or an update on a project?
a. Report
b. Training model
c. Dissonance
d. Task analysis
Ans: a. Report
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According to Miller, Stiff, and Ellis' proposed model of empathy, communication and burnout, __________________ has a negative impact on communicative responsiveness.
Fill in the blank(s) with the appropriate word(s).
Which response is considered the most disconfirming in a group meeting?
a) Tangential respons b) Clarifying response c) Impersonal response d) Interrupting response
A scale is constructed by a simple accumulation of scores, while an index assigns scores to patterns of responses
Indicate whether the statement is true or false.
In order to reduce speaking apprehension, you should choose a topic that
A) you are unfamiliar with so you can focus on the facts. B) you are familiar with or have a lot of interest in. C) is already well-known by the audience. D) is exciting or unusual to keep the audience’s interest.