In a purely customer-focused environment, service measurement is typically in terms of ________.
A. employee turnover
B. potential sales
C. the number of products manufactured
D. the number of customer complaints
Answer: D
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Ballard Corporation has retained earnings of $200,000 . It has 5,000 shares of 6 percent, $100 par value preferred stock outstanding that is callable at 102 . The preferred stock is cumulative, and one year of dividends is in arrears. It also has 10,000 shares of $50 par value common stock outstanding. Assume all stock is issued at par. The book value of each share of preferred stock is
a. $105. b. $108. c. $102. d. $110.
We choose our own behavior even in difficult situations and if the behaviors generally contribute to well-being of others, we:
a. may feel more personal security and unhappiness b. may feel less personal security and happiness c. may feel less personal security and more support from others d. may feel more personal security and more support from others
Rather than just gathering data, an experiment matches an outcome to which of the following?
a. the hypothesis b. the data collection method c. the business problem d. the business opportunity
What makes the managerial task of executing strategy so challenging and demanding is the
A. time and effort it takes to build core competencies. B. trial-and-error experimentation that is required to come up with a workable organizational structure. C. time, training, and creative effort it takes to empower employees and teach them responsible decision-making. D. supervisory requirements associated with getting company personnel to do things the right way. E. people-management skills required, the resistance to change that has to be overcome, and the perseverance necessary to get a variety of initiatives launched and kept moving along.