The Malcolm Baldrige National Quality Award recognizes firms for their quality achievements and is only given to U.S. firms
a. True
b. False
Indicate whether the statement is true or false
True
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Which federal agency maintains information on individuals who may be a threat to national security?
a. Department of Justice b. Bureau of Prisons c. Department of Defense d. Secret Service
Which of the following products is best suited for distribution through short channels?
A) automobiles B) snack foods C) lumber D) textiles
Which of the following is true of supplementary services?
a. They are the most basic benefit the customer is buying. b. They are usually emphasized to create a competitive advantage. c. They are services mandatorily required by the government. d. They are services that compete with the core service.
An advantage of the deductive organization of good- or neutral-news messages is that it helps receivers save time because they can understand the important idea and then move rapidly through the details
Indicate whether the statement is true or false