Total quality management (TQM) focuses on quality improvement to business activities.
Answer the following statement true (T) or false (F)
True
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Information embedded in the service environment must be ____.
a. located in various places b. easily understood by customers c. hidden from customers d. hidden from employees
Which of the following factors is not a component of the fraud triangle?
A. Opportunity B. Rationalization C. Pressure D. All of the above are components of the fraud triangle.
The following data relate to direct labor costs for the current period: Standard costs 7,500 hours at $11.50 Actual costs 6,000 hours at $12.00 What is the direct labor time variance?
A) $3,000 favorable B) $15,000 unfavorable C) $2,400 favorable D) $17,250 favorable
How might alignment issues cause a negative reaction to change?
a. Everyone’s reactions to the change are not aligned b. Change leader asks you to do something incongruent with what existing structures and systems tell you to do c. The change is not widespread enough through the organization d. The communication coming from the change leaders may be contradictory