Mikey Leblanc, the founder of Holden, states in the video that it is important to have _____ in product development.


a Social loafing
b Cross-training
c A norm
d A team


d: A team

Mikey Leblanc, the founder of Holden, states that it is important to have a team in product development. Teams help firms improve product and service quality in several ways. In contrast to traditional organizational structures, in which management is responsible for organizational outcomes and performance, teams take direct responsibility for the quality of the products and service they produce and sell.

Business

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