A good source of information about how to improve customer loyalty is to examine:
A) current customers.
B) new customers.
C) customers who defect.
D) potential customers.
C
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Professor Steiner suspects a student has plagiarized a paper because the voice is inconsistent throughout the paper, that is, it reads as if multiple people wrote the paper. What type of plagiarism does Professor Steiner most likely suspect?
a. global plagiarism b. patchwork plagiarism c. text stealing d. self-plagiarism
Neda is a top-level manager at a mid-sized financial services company. The number and variety of stakeholders who reach out to her with problems or issues is truly large, and she is having trouble deciding which ones to give her time and attention to. How should she analyze and respond to stakeholder demands?
What will be an ideal response?
In Step 3 of the Giving Praise Model, the person giving the praise is silent. This silence is intended to give the employee being praised ______.
A. time to thank the person giving the praise B. the opportunity to point out others who shared in the praised behavior C. the chance to “feel” the impact of the praise D. time to think about how the employee can repeat the behavior
Providing for coherence means
a. using writing techniques that provide conciseness. b. using various techniques to link ideas together. c. varying the length of sentences and paragraphs. d. selecting words that indicate the communicator's wide vocabulary.