Describe some of the providers of alternative dispute resolution (ADR) services
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ADR services are provided by both government agencies and private organizations. A major provider of ADR services is the American Arbitration Association (AAA), which was founded in 1926. Most of the nation's largest law firms are members of this nonprofit association. About 200,000 disputes are submitted to the AAA for resolution each year in its offices around the country and overseas. Cases brought before the AAA are heard by an expert or a panel of experts in the area relating to the dispute and are usually settled quickly. Generally, about half of the panel members are lawyers.
Hundreds of for-profit firms around the country also provide ADR services. Many firms hire retired judges to conduct arbitration hearings or assist parties in settling their disputes. Courts also have ADR programs in which disputes are resolved by court-appointed attorneys or paralegals who are qualified to act as arbitrators or mediators in certain types of disputes.
A number of companies and organizations offer online dispute resolution (ODR), which is conducted on the Internet. The disputes resolved in online forums usually involve disagreements over the right to use a certain Web site address or the quality of goods purchased over the Internet (including goods sold through Internet auction sites).
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