More often than not, the first issue that arises for people working virtually is trust. The authors of your textbook suggest that individuals working as members of virtual teams must be skilled at __________
A. building swift trust
B. decreasing the level of face-to-face contact
C. increasing the level of groupthink
D. adopting a more collectivistic orientation
E. creating ambiguity
ANS: a
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Which of the following skills does not lead to competence in interpersonal communication?
A) The ability to adapt and know how to communicate in specific situations B) The ability to adapt and appropriately communicate in specific interactions C) The ability to understand your and the other person's values, beliefs, attitudes, or feelings D) The ability to monitor others E) The ability to be fair and ethical
Larry sees someone he finds annoying walking toward him. Larry purposely looks away and tries to engage in conversation with someone else. Which type of eye behavior is Larry using?
a. mutual looking b. one-sided looking c. gaze aversion d. civil inattention e. staring
Which component in a presentation is analogous to the introduction in written documents?
a) the preview b) the call to action c) the review d) the view e) the storyboard
Colin had researched, outlined, and practiced his speech carefully, but on the day he was to give the speech, his girlfriend broke up with him. He found it impossible to keep his mind on his speech or his audience and continually lost his place. What public speaking term BEST describes this situation?
A) psychological noise B) speaker anxiety C) auditory channel deficiency D) physiological noise