A bank closing one of its branch locations at midday to balance transactions because it is efficient for the bank, even though it is not convenient for customers who want to do their banking during the lunch hour, is an example of a gap between
________.
A) established quality standards and service delivery
B) expected service and perceived service
C) consumers' expectations and management's perceptions
D) management's perception and quality standards set by the firm
E) service quality standards and consumers' perceptions
C
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Right before graduation, Roni receives two job offers. One is for a sales position and offers a base salary of $30,000 plus commissions. The other is for a marketing assistant position and offers a straight salary of $40,000
Which of the following is likely to be true about the two positions? A) The sales job could end up paying more than the marketing job if Roni does well and makes more than $10,000 in commissions. B) The sales and marketing positions will have roughly equivalent duties, but different salaries. C) Roni will need more training to do the marketing job than to do the sales job. D) The marketing job pays more in salary because it is more demanding than the sales job is. E) The sales job relies more on personality and the marketing job relies more on skills.
Does the store on the corner sell coffee?
What will be an ideal response?
At Parkside Bistro, Ogden believes that he was overcharged and shoves Nellie, the waiter. Nellie sues Ogden, alleging that the shove was a battery. Ogden is liable
A. if Parkside did not overcharge Ogden. B. if the shove was offensive. C. if Ogden acted out of malice. D. under no circumstances¾the shove was not a battery.
Fraud in the execution of an instrument is a real defense which can be used against a holder in due course
Indicate whether the statement is true or false