When customers complained that employees at Freddy's Fast Stop Stores were unfriendly, Freddy's instituted its Smiling Service program, which required all employees to greet and make eye contact with every customer and always smile and offer help whenever the customer appeared to need any. Mystery shoppers were used extensively to make sure the employees were adhering to the Smiling Service program. In terms of the process for developing service standards, the mystery shoppers were an example of:
A. Benchmarking
B. Relationship research
C. Experiential research
D. Feedback mechanisms
E. Trailer surveys
Answer: D
You might also like to view...
Jerry offers to shovel the snow from Ben's driveway for $35. Ben replies "OK." This is an example of A)an implied, unilateral contract
B)an express, unilateral contract. C)an implied, bilateral contract. D)an express, bilateral contract.
A person who has drunk too much alcohol at a party and signs a contract may be able to rescind that contract
Indicate whether the statement is true or false
Because inflation makes goods and services cost more over time, one would be wise to always plan for inflation when planning one's retirement
Indicate whether this statement is true or false.
People who are value-based thinkers can also be described as linear thinkers.
Answer the following statement true (T) or false (F)