Which is TRUE about a service system?

A. It contains procedures that are not consistent
B. Employees who use the service system are unsure about “what to do”
C. Employees who use the service system are unsure “when to do” a procedure step
D. A service system contains a shop production system, customer service system, and
business operation system


D. A service system contains a shop production system, customer service system, and
business operation system

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When a normally solid material is heated to a liquid, it has _____.

a. become molten b. vaporized c. condensed d. combusted

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List the steps in flushing a system

What will be an ideal response?

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Technician A says that objective of a toe specification in commercial truck steering systems is achieve zero toe when the truck is fully loaded and running at highway speeds. Technician B says that when setting toe on the shop floor on a truck equipped with radial tires, it is common to set it either at zero or with a fractional toe-in. Who is correct?

A. Technician A only B. Technician B only C. Both A and B D. Neither A nor B

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Bronze and cast iron materials look the same in section.

Answer the following statement true (T) or false (F)

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