You should always assume that the customer-service procedures recommended by your organization are infallible
Indicate whether the statement is true or false
FALSE
Do not assume that your organization's customer-service procedures are infallible. Also, do
not assume that the organization's recommended procedures anticipate every situation.
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Fun-Spot's statement that "We're here to make you happy" is an example of a(n) ________
A) business plan B) marketing strategy C) business mission D) marketing mix E) strategic plan
________________ is the activity public managers use when they want citizens to engage in joint problem solving and decision making.
A) Partnership B) Dialogue C) Delegation D) None of the above
If an employee refuses to abandon their company even though their level of job satisfaction is very low, then they have a
a. Low sense of super leadership b. Low sense of employee engagement c. Strong sense of positive behaviors d. Strong sense of employee engagement
Katz and Kahn identified which of the following as an organizational source of resistance to change?
A. Threatened expertise B. Rapidity of change C. Decentralization D. Formalization E. Specificity of change