_______ entails the related activities of internally generating leads from databases, prompting and gathering inquiries externally from the marketplace, and qualifying leads and inquiries as significant prospects
a. Leads
b. Inquiries
c. Prospects
d. Prospecting
d
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Customers are coming to expect more personalized self-service solutions available online
Indicate whether the statement is true or false
Quality aesthetics as a source of differentiation are of value only when all other aspects of quality are met with respect to customer quality expectations
Indicate whether the statement is true or false
Habitual decision making occurs when
A. a decision requires extended problem solving. B. retailers stimulate sales by suggesting complementary merchandise. C. a decision process involves little or no conscious effort. D. the purchase decision involves a lot of risk and uncertainty. E. a decision requires assistance from sales associates.
People are more likely to engage in political behavior in organizations when ______.
A. monetary rewards are limited B. profits are soaring C. ethical protocols are in place D. competition is low