The Quality Improvement Team has begun assessing and analyzing the care given to TB patients. This is an example of which organizational strategy for quality and process improvement?
a. Benchmarking
b. Identifying opportunities for system change following a sentinel event review
c. Using a storyboard
d. Meeting regulatory requirements
A
Benchmarking is a continual and collaborative discipline of measuring and comparing the results of
key work processes with those of the best performers, and it uses those best processes (practices) to
improve work design and patient care delivery. It identifies gaps in performance and provides options
for improvement. A benchmarking study can be clinical (reviewing outcomes of patient care such as in
the case of the TB patients), financial (examining the length of stay), and operational (assessing the
function of the ER or case management system). If a TB patient had died unexpectedly in the OR or
ER and contaminated staff, then the analysis of this particular case could be termed a sentinel event,
and a storyboard may have been used in the descriptive process. By reporting a sentinel event, one
would be complying with regulatory requirements.
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