When customers call the service facility, what is TRUE about customer communication?

A. The tone of voice and words used are important
B. A customer should be given a diagnosis and firm price over the phone without bringing
their vehicle to the service facility
C. Both A and B are correct
D. Neither A nor B are correct


A. The tone of voice and words used are important

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What will be an ideal response?

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List three of the reasons why an animal may be temporarily confined without violating USDA organic production standards

What will be an ideal response?

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The best tool to measure clearance between two components is _______

A) Caliper B) Feeler gauge C) Micrometer D) None of these

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