Answer the following statements true (T) or false (F)
1. Mingjin is a branch manager in Albuquerque who reports to the CEO in Denver and to whom three other managers at her facility report, so she would be termed a middle manager.
2. A first-line manager directs the daily tasks of nonmanagerial personnel.
3. A vice president of production is a general manager.
4. A general manager typically oversees several departments within an organization.
1. TRUE
Middle managers implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first-line managers below them. In the for-profit world, the titles may be "division head," "plant manager," and "branch sales manager."
2. TRUE
Following the plans of middle and top managers, first-line managers make short-term operating decisions, directing the daily tasks of nonmanagerial personnel.
3. FALSE
If your title is vice president of production, director of finance, or administrator for human resources, you are a functional manager. A functional manager is responsible for just one organizational activity.
4. TRUE
A general manager may oversee several departments, such as production and finance and human resources. A general manager is responsible for several organizational activities.
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Indicate whether the statement is true or false
To minimize the amount of uncollectible accounts, the credit department would need to
a. perform an extensive review of each applicant; b. apply strict credit standards; c. assess a large service fee; d. both A and B; e. none of these.
The likelihood of employees doing whatever they can to create and sustain service excellence is increased by ______.
a. the stronger the link between the organizational culture and its country of origin’s culture b. the more members believe in it c. the more homogenous its members’ beliefs are d. the more homogenous its members’ values are
Where litigation in international disputes should occur is
A. dictated by where the problem arose; a problem arising in India is adjudicated in India. B. at times unclear, in which case, the UN International Court of Justice will make a jurisdictional ruling. C. usually evident from the documentation available. D. often complex, so contracts should include choice of law and choice of forum clauses.