List the eleven strategies for promoting a positive service culture.
What will be an ideal response?
The following are the eleven strategies for promoting a positive service culture: Partner with customers; Explore your organization's vision; Help communicate the culture and organizational vision to customers-daily; Demonstrate ethical behavior; Identify and improve your service skills; Become an expert on your organization; Demonstrate commitment; Treat vendors and suppliers as customers; Share resources; Work with, not against, your customers; and Provide service follow-up.
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Acme Global is analyzing whether it needs to prepare for new competition in the industry. It determines that the barriers to enter its market are getting lower. Acme Global is analyzing the ______ in the five forces model.
A. power of buyers B. rivalry among competitors C. potential new entrants D. threat of substitute products and services
An agent can represent two principals in the same transaction as long as neither of them knows about it
Indicate whether the statement is true or false
What are the three major functions of an investment banker?
What will be an ideal response?
Kim uses, on her new recording Let's Go, the guitar solo from Malcolm's digital sound recording without his permission. This is
A. copyright infringement. B. fair use. C. licensing. D. protected expression.