Which of the following is most likely to result in unfavorable public relations?

A. Congratulating someone for a special achievement
B. Inviting someone to a highly-acclaimed art show and not letting them pay
C. Thanking someone for his or her business
D. Informing a customer that his or her claim is nonallowable


D
Informing a customer that his or her claim is nonallowable is most likely to result in
unfavorable public relations. Although a business may strive to satisfy its customers and may
have the most lenient claim policy in its industry, it will encounter situations in which claims
simply cannot be allowed.

Business

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Indicate whether the statement is true or false

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