Which of the following is the least effective and efficient management of IM?
A) Sending an email message instead of immediately answering an IM
B) Being available to IM at all times while at work
C) Not sending confidential information over an IM
D) Not using IM to send personal messages while at work
E) Not using IM for important but impromptu meetings if everyone is not available
Answer: B
Explanation: B) Unless a meeting is scheduled or you're expected to be available for other reasons, make yourself unavailable when you need to focus on other work.
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