Answer the following statement(s) true (T) or false (F)
Corporate social responsibility can be defined as the responsibility of firms to act in accordance with stakeholder needs.
Ans: True
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One reason integrative negotiation is difficult to achieve is the mixed-________ nature of most bargaining situations, containing some elements that require distributive bargaining processes and others that require integrative negotiation.
Fill in the blank(s) with the appropriate word(s).
A new policy at work requires Jason to stay later on Wednesdays to attend mandatory project meetings. Wednesdays are usually when Jason takes his daughter to soccer practice. Jason would rather have the project meetings earlier in the morning on Wednesdays or stay later on Thursdays so he can still make time for his daughter. What is Jason’s reason for resisting change?
a. learning anxiety b. self-interest c. fear of loss d. uncertainty
Melissa is one of the new customer-service executives at a retail organization. She receives a call from a customer wanting to repair a purchased product, even though the product is no longer manufactured by the organization. Melissa is still unfamiliar with the organization's policies on this issue. In this scenario, how should Melissa deal with the customer in order to cultivate a positive
customer-service image? A. She should keep the customer waiting for a response as customers expect to have delayswhen requesting information. B. She should tell the customer that she will find out about the organization's policies on suchissues and get back to the customer in a day. C. She should promise the customer whatever she can and get the customer off thetelephone as soon as possible. D. She should let the customer know that she is a new employee at the organization, and hence cannot fix the customer's problem.
In a data model, a(n) ________ is something that a user wants to track
A) record B) byte C) entity D) primary key