You can improve the effectiveness of a claim message by
A) using a few threatening words to get your point across
B) providing a detailed timeline of what happened and the specific person who is to blame for the problem.
C) explaining the problem with necessary details.
D) including a subtle reference to your attorney or to the Better Business Bureau.
C
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Which of the following statements on strategy and tactics is not true?
A. Tactics are short-term, adaptive moves. B. Tactics are designed to enact or pursue broad strategies. C. Strategy is subordinate to tactics. D. Strategy refers to the overall plan to accomplish one's goals.
Garrett is a leader in his office and he wants to know more about perceptions in the workplace. He should understand that ______.
A. leaders need to know about perceptual errors and guard against them B. perceptual errors are likely not to affect anything at work C. leaders cannot change individuals’ perceptions D. perception does not influence how individuals interpret actions at work
Which of the following statements concerning operating leverage is false?
a. Normally, a company which is highly labor intensive will have low fixed costs and therefore a low operating leverage. b. Normally, companies which have a high operating leverage will also have a high contribution margin ratio. c. Operating leverage measures the relationship between a company's variable and fixed cost. d. If a company has a low operating leverage, a small amount of sales will cause a large increase in profits.
Mark, a senior editor at Logi Corp, is in charge of editing the articles written by Bruno, a newly hired employee. He notices many grammatical errors in Bruno's articles and decides to write a feedback message to Bruno. Which of the following guidelines should Mark follow when composing the message??
A) ?He should include specific, verifiable facts. B) ?He should convey intent to get even. C) ?He should not maintain neutrality. D) ?He should use evaluative words that present opinions.