Identifying what you need to do and then doing it occurs in which step of the time management process?

A. Set Goals
B. Make a Master List
C. Take Action
D. Prioritize


Answer: C

Communication & Mass Media

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If a partner is asked how he or she is doing and gives the response "Fine" but is teary-eyed, you need to probe for the deeper levels of meaning to avoid this listening problem.

a. Content or representational listening b. Selective listening c. Egocentric listening d. Experiential superiority

Communication & Mass Media

George and his wife, Louise, watch a nightly newscast on Channel 8. The newscast incorrectly reports that George is accused of stealing money from the business of which he is chief financial officer. Louise is concerned the report reflects badly on her. She calls her lawyer and tells her to sue Channel 8 for libel. Louiseā€™s lawyer says: ______.

a. Louise stands a good chance of winning her case. b. Louise cannot win her case. c. Louise and George would have to bring the suit together in order for Louise to win her case. d. George would have to sue on the basis of how the report affected Louise.

Communication & Mass Media

A performance review should only focus on the negatives aspects of an employee's behavior.

a. true b. false

Communication & Mass Media

Some researchers believe women and men grow up in different speech communities. According to that idea, men are taught to do ________ and women are taught to do ________.

A. expressive talk; intimate talk B. instrumental talk; expressive talk C. intimate talk; expressive talk D. social talk; personal talk

Communication & Mass Media