Describe 5 features a help desk worker might expect to find in an automated call distributor.
What will be an ideal response?
Any five from among:
skill set distribution of calls
overflow routing of calls
call accounting
lost call statistics (abandonment)
queue time statistics
agent performance
call monitoring
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Generally, __________ compression algorithms yield smaller files.
a. imprecise b. lossless c. leaky d. lossy
Explain what loose coupling means.
What will be an ideal response?
Operating systems typically include a text editor.?
Answer the following statement true (T) or false (F)
Match the following terms to their meanings:
I. List II. Library III. Metadata IV. Send To command V. App A. Enables you to work with lists and libraries B. Contains information arranged as records C. Used to distribute documents to other libraries D. A collection of documents, pictures, or forms that can be shared with others E. Information about a file