Which performance metric is not part of the typical balanced scorecard?
A) effective governance model
B) innovation learning
C) customer satisfaction
D) financial performance
A
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Which of the following statements will be more effective if the numbers in it are expressed in words?
A. The company's fixed expenses totaled $15,000. B. The club will celebrate its 125th anniversary next year. C. The firm received 1000s of customer orders for its product. D. The business report has 354 pages in total.
Which of the following is not one of the issues that affect creative decision making among group members?
a. The more similar the group members, the less creative they are likely to be. b. Conflict is necessary for good decision making. c. Managers would choose diversity. d. Managers should choose based on their ability to get along.
. The razor-and-razor-blade revenue model:
a. includes tangible and intangible sales b. involves offering an item at no or low-cost to encourage the sale of expensive complementary or disposable products later c. involves the sale of a high-cost product with easy-to-replace parts d. includes additional products as an add-on to the sale
Laurie would like to be perceived by her friends as fashionable and trendy. This would be considered her self-image.
Answer the following statement true (T) or false (F)