Describe the challenges faced by work unit/team incentives.
What will be an ideal response?
The difference between rewarding team members equally and rewarding them equitably triggers many of the problems associated with work unit/team incentives. Rewards distributed in equal amounts to all members may be perceived as unfair by employees who work harder, have more capabilities, or perform more difficult jobs. This problem is compounded when an individual who is performing poorly prevents the work unit/team from meeting the goals needed to trigger the incentive payment. Each organization should adopt a perspective that is consistent with the organization's core compensation philosophy.A related challenge is that of "free riders" or "social loafers." A free rider is a member of the group who contributes little and rides on the efforts and success of the team.
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Which of the following is true regarding the use of technology on the job?
A) Technology use can make up for a lack of essential skills. B) Technology is an aid to communication. C) Technology can ensure the message is read by the receiver. D) Technology can replace the need for face to face communication. E) Technology can ensure messages are well designed and accurate.
Based on the service-quality model, researchers have identified five determinants of service quality. List and briefly explain each
What will be an ideal response?
The major risk exposures associated with the receiving department include all of the following except
a. goods are accepted without a physical count b. there is no inspection for goods damaged in shipment c. inventories are not secured on the receiving dock d. the audit trail is destroyed
In the confidence interval formula for sample size, q=
A) e2 B) 100%-p C) e+p D) p/100 E) p+e*z