Software that builds and maintains an organization's customer-related database is known as

A. customer relationship management (CRM) software
B. customer self-service (CSS) software
C. sales force automation (SFA) software
D. supply chain management (SCM) software


Answer: A

Business

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Indicate whether the statement is true or false.

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A failing project becomes a black hole for money, time, and personnel as management continues to pour resources into it despite the growing expectation that it will fail miserably. This phenomenon is known in project management circles as:

A) The vanishing horizon. B) The Pareto principle. C) Escalation of commitment. D) Negative outcome disposition.

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In the basic EOQ model, if D = 60 per month, Co = $12, and Cc = $10 per unit per month, what is the EOQ?

A) 11 B) 12 C) 13 D) 14

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The Glass-Steagall Act ________

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Business