How should routine replies and positive replies close?
A) With a sincere apology for the trouble caused
B) With an expression of appreciation or goodwill
C) With a detailed explanation of the request
D) With a mention of the consequences of non-compliance
E) With information about the negative aspects of the request, if any
Answer: B
Explanation: B) Your message is more likely to succeed if it leaves your readers with the feeling that you have their best interests in mind. You can accomplish this by highlighting a benefit to the audience or by expressing appreciation or goodwill.
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